IT- User Help & Support

How-to and informational articles design for, and visible to, end users.

How-to: Digitally Sign & Return Documents in Mail for iPhone
Have you ever had a contract, agreement, or service form emailed to your iPhone or iPad that you need to sign quickly? Perfect, because now you can digit...
Tue, Jun 24, 2025 9:11 AM
Info: How much space do I have in my Connor Group Personal Folder?
Question:  How much space do I have in my Connor Group Personal Folder?     Answer: Just like Dropbox, you have unlimited space to store...
Tue, Jun 24, 2025 9:11 AM
How-to: Stop Syncing a OneDrive Folder/Group?
Why stop syncing a OneDrive folder/group? Usually, you stop syncing when you no longer need to sync updates between the folder/group and the library o...
Tue, Jun 24, 2025 9:11 AM
Info: OneDrive "Access Denied" Error Message
If you receive the error message below, it is because you do not have access to the item and need to be invited as a member or owner into the appropri...
Tue, Jun 24, 2025 9:13 AM
Sending files without email attachments
How do I send a file without having the hassle of an email attachment?  There are many reasons not to use email as a way to send files to ano...
Tue, Jul 15, 2025 11:02 AM
How-to: Safely Un-sync and Delete OneDrive Folders from your Computer
Steps to safely remove OneDrive folders from your computer: Right-click the OneDrive cloud icon down by the clock and select "Settings" ...
Tue, Jul 15, 2025 9:21 AM
How-to: Speed up a Slow Dell Laptop
This article will outline some basic and easy steps you can take to improve performance on your Dell laptop. The Helpdesk will happily assist with this proc...
Tue, Jul 15, 2025 10:00 AM
How-to: Return Hardware / Shipping Instructions
The following steps outline the process to return hardware such as laptops, chargers, and office fobs to our Lehi, Utah office.  ...
Tue, Jul 15, 2025 9:29 AM
How-to: Troubleshoot Zoom Audio Issues
How to troubleshoot Zoom audio issues The following article outlines basic steps to troubleshooting audio issues in Zoom. There are many links directly to...
Tue, Jul 15, 2025 9:52 AM
How-to: Check for System and Driver Updates
Update drivers and system software Update your system to resolve any issues that outdated drivers and system software could cause. Type "Check fo...
Tue, Jul 15, 2025 10:07 AM