Security- User Help & Support

Security policies, information, and how-to articles for end-users.

How to Change Your Password in 3 Steps.
Connor Group maintains the ability for authenticated users to change their password.  Password Changes can be accomplished through the Microsoft ...
Mon, Sep 15, 2025 4:56 PM
Keeper - New Device Approval
Once a user has enrolled in Keeper, their 1st device maintains an authorization key to access Keeper. When a user wants to add Keeper to an additional devic...
Tue, May 27, 2025 1:57 PM
Sophos Manual Uninstall Process
This procedure documents the required steps to remove the Sophos AV endpoint from CG managed laptops and confirm Defender for Endpoint.: Uninstall...
Tue, May 27, 2025 1:58 PM
Keeper - Personal Account Set-Up
Connor Group users that have been provisioned with an enterprise Keeper license provide that user with access to Keeper's Family plan, a personal passwo...
Tue, May 27, 2025 1:58 PM
MFA Number Prompts
IT managment is rolling out a security enhancement to our multi-factor authentication (MFA) settings to mitigate the risk of MFA prompts being approved with...
Tue, May 27, 2025 1:58 PM
Cybersecurity Topic - Smishing
TL;DR Quick Action: When a professional receives a Smish, report it to your cellular carrier by forwarding the message to 7726 (SPAM), then delete the messa...
Tue, May 27, 2025 1:59 PM
Multi-Factor Authentication (MFA)
Once Multi-Factor Authentication (MFA) has been enabled for your account you'll need to setup options for login verification.   By setting up MFA ...
Tue, May 27, 2025 1:58 PM
When or Why to use the CG VPN
Connecting to the Connor Group VPN will ensure your connection is secure to the internet regardless of where you are. It may also help you overcome issues w...
Tue, May 27, 2025 2:41 PM
Why You Shouldn't Want To Send Private Information Via Email
A feature of Office 365 has been enabled that uses sophisticated algorithms to detect 'sensitive information' in the content and attachments of ...
Tue, May 27, 2025 3:05 PM
Secure Email FAQ
What: Our email systems have been configured to automatically encrypt potentially sensitive content being delivered to external parties. Why: Encrypti...
Tue, May 27, 2025 3:06 PM